We Are a Fully Bonded, Licensed & Regulated Tour Operator. Book Your Next Expedition with Confidence.

1. Reservations, Deposits & Final Payment

All expeditions and safari itineraries operated by Aardvark Expeditions (T) Limited (Arusha, Tanzania) are tailored to your group. To confirm a reservation and secure your mountain permits, luxury lodge allocations, and private 4x4 safari vehicle, a 30% deposit of the total package rate is required upon booking confirmation. The remaining 70% balance is due no later than 45 days prior to your arrival in Tanzania (or payable upon arrival in Arusha by prior written arrangement).

2. Cancellation & Rescheduling Policy

Because Tanzania National Parks (TANAPA), the Ngorongoro Conservation Area Authority (NCAA), and partner luxury lodges enforce strict reservation policies, cancellation notifications must be submitted in writing to [email protected]:

• 60+ days prior to departure: Full refund of deposit minus bank transfer fees and non-refundable lodge/permit deposits.
• 30 to 59 days prior to departure: 50% of the total tour price is retained.
• Less than 30 days prior to departure (or No-Show): 100% of the tour price is non-refundable.
• Flexible Date Changes: We gladly allow free date postponement (up to 12 months from the original date), subject to seasonal lodge differences and park permit availability.

3. Travel & Medical Evacuation Insurance

Comprehensive travel and medical insurance is mandatory for all travelers. For Mount Kilimanjaro (up to 5,895m) and Mount Meru (4,562m) climbs, your policy must explicitly cover high-altitude trekking up to 6,000 meters and emergency helicopter evacuation.

4. Wildlife Safaris & Mountain Safety

While Aardvark Expeditions maintains an industry-leading 95%+ summit success rate and uses custom 4x4 Land Cruisers, nature and high-altitude environments remain unpredictable. On the mountain, our Wilderness First Responder (WFR) certified guides hold final authority regarding health, altitude safety, and descent decisions. No refunds are issued if a climber must descend early due to altitude sickness or medical reasons.

5. Privacy Policy & Personal Data Protection

Your privacy is strictly protected. Any personal details submitted through this form (including your name, email address, phone/WhatsApp number, and passport details required later for TANAPA/KINAPA park entry permits) are used exclusively by Aardvark Expeditions (T) Limited to prepare your custom itinerary and process official Tanzania wildlife/trekking permits. We never sell, rent, or share your contact information with third-party marketers.